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Questions about your order, your bottle or whether DOUSE is right for you? Send us a message and a real person will get back to you.
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Or email us directly at info@dousewater.co.uk
Quick answers
The questions we're asked most often.
How long does delivery take?
Delivery is free and tracked on every UK order, and usually takes 3 to 6 working days. You'll get a tracking link by email as soon as your order is dispatched.
Not arrived in that time? Send us your order number and we'll chase it for you.
How do returns work?
Every bottle comes with a 60-day money-back guarantee. If it's not for you, email us within 60 days of delivery with your order number and we'll talk you through the next steps.
Please contact us before posting anything back, so we can make sure it reaches the right place.
How do I know my bottle is working?
During a cycle you should see a cloud of fine bubbles rising, and hear a small hiss of pressure when you open the lid. For the most hydrogen, drink straight from the bottle soon after the cycle, because pouring it into a glass lets the hydrogen escape.
It's making fewer bubbles than before
If performance drops gradually over time, the most common cause is limescale building up from tap water. A descale usually brings it back. Check your user manual, or message us and we'll walk you through it.
If there's no hiss at all when you open the lid, get in touch and we'll take a look.
How do I charge it?
Use any USB-C cable. A full charge takes 2 to 3 hours and gives 12 to 15 cycles, which is about a week of typical use.
What does the warranty cover?
Every DOUSE H8 has a 12-month warranty against faults. If something isn't working as it should, send us a message with your order number and a short description, and we'll sort it.