Where's my order?
Enter your tracking number below to see where your DOUSE H8 is. Most orders arrive within 3 to 6 working days.
- Free tracked delivery
- Updates by email
- Real people if you need help
From order to your door
Here's how your order gets to you, and what you'll hear from us along the way.
Order confirmed
You'll get a confirmation email as soon as you've placed your order.
Dispatched
When your parcel leaves our fulfilment centre, we'll email you your tracking number.
On its way
Tracking can take a day or two to show its first update, so don't worry if it's quiet at first.
Delivered
Most orders arrive within 3 to 6 working days, free and fully tracked.
Something not quite right?
Most delivery questions are answered here. If not, we're one email away.
I can't find my tracking number
It's in the dispatch email we send when your parcel leaves us. Search your inbox for "DOUSE", and check your spam and promotions folders too.
If you still can't find it a few days after ordering, email us your order number and we'll send it over.
My tracking hasn't updated
It's normal for tracking to go quiet for a day or two, especially soon after dispatch, while your parcel moves between carriers. It usually picks up again on its own.
If there's been no update for several working days, email us your order number and we'll chase it with the carrier.
It's been more than 6 working days
Sorry for the wait. Email us your order number and we'll look into it straight away and keep you updated.
Tracking says delivered, but I don't have it
Check around your property, with neighbours and anywhere a courier might leave a parcel, and look for a delivery card or photo in your tracking details.
If it's still missing, email us as soon as you can with your order number and we'll raise it with the carrier.
Can I change my delivery address?
Email us as soon as possible with your order number and the correct address. If your order hasn't been dispatched yet, we'll do our best to update it.